If you wish to return your product for any reason, you must notify us of your intent to return the product by sending an email to [email protected] within 14 days of delivery. Returns must be received by FirmaFurniture within 14 days of our email agreement. After receiving the product we will refund you within 14 days or replace your product for new within 30 days.
Return Shipping Instructions:
The product you wish to return must be packaged safely and shipped back to us. The FirmaFurniture product you are returning must be returned with all original protective internal packaging intact, and the item must be in original condition.
Return Refund Policy:
You will receive a refund in the amount equal to the purchase price of the product you are returning (not including original shipping and handling cost), less: (1) the cost of return shipping & handling; and (2) a restocking fee for any damaged product. Original shipping and handling cost (for shipping the product to you) is non-refundable. If for any reason, the product you are returning is damaged, any of its parts are missing, FirmaFurniture reserves the right to deduct from your refund to reflect the replacement cost of damaged or missing parts or packaging.
We do not accept any returns or exchanges on custom orders unless such orders are cancelled within 24 hours of final order submission.