Here’s 5 steps process that explains how ordering from Firma Furniture works.
1. Choose a product/products
- Pick your color of metal and/or wood.
- Decide on size
2. Pay with Credit Card
- Use Stripe to pay by card
3. Wait for FirmaFurniture emploee to prepare your order
- Shipping for small products like wall hangers or shelves we will take maximum 2 weeks. (if we run out of stock) But most of the time it take up to 3 days.
- If you ordered a console table it may take up to 30 days for delivery.
- Sometimes in very rare ocasions producing of bigger items may take longer we will inform about that on a product page.
- You will receive an email with a tracking number of your package.
- Our packages are shipped from Poland with major courier companies. DPD, GLS, UPS and others.
- Most of the time packages in EU arrives in 3 to 4 days. Sometimes however courier company may need a bit more time. If your package doesn’t arrive in 7 days from when you received tracking number, please contact us.
5. Collect your product
- We will use your phone number with each courier company thanks to this they will be able to contact you on delivery day or if they have some problems with finding your address.
- Important! We do our best to safely pack your order but it is well known that couriers can sometimes make damages to the package. So please always check your package with the courier. If you see that package is damaged, opened or missing items. Please write a damage protocol with the courier right at your doorstep. We won’t be able to refund or replace your product if you don’t have it.
- Are you happy with your product? Please post a photo, tag us on social media. Let us know about it and we will reward you for this!
- Not happy? Oh.. we are sorry to hear that. But we are happy to take your product back. Please have a look at our Return Policy